Apply for the Dubai First Low-Rate Credit Card featuring monthly interest of only 1.5%, or for the Dubai First Cashback Credit Card offering 6% instant cashback. Next Next Next Next

Apply for the Dubai First Cashback Card and earn up to 5% cashback.

Learn more Take control of your finances with SlicePay, a new digital card from Dubai First. Slice your purchases into 4 easy instalments, with no interest or processing fee. Conditions apply.

Find out more Sign up for a Dubai First Low-Rate Card and save on interest with a low rate of just 1.99% per month on your purchases. Conditions apply.

Apply now Apply now on the Dubai First Mobile app and save on interest with a low rate of just 1.5% per month on your purchases. Conditions apply.

Get the app Apply for the Dubai First Cashback Card and earn up to 5% cashback.

Learn more Take control of your finances with SlicePay, a new digital card from Dubai First. Slice your purchases into 4 easy instalments, with no interest or processing fee. Conditions apply.

Find out more Sign up for a Dubai First Low-Rate Card and save on interest with a low rate of just 1.99% per month on your purchases. Conditions apply.

Apply now Apply now on the Dubai First Mobile app and save on interest with a low rate of just 1.5% per month on your purchases. Conditions apply.

Get the app Pay for the things you love in 4 interest-free instalments with the new digital SlicePay Card.

Take control of your finances with SlicePay, a new digital card from Dubai First.Slice your purchases into 4 easy instalments, with no interest or processing fee.Conditions apply.

Learn more Get a whopping 5% cashback on supermarket spending, dining and fuel, 3% on international spends and 1% on other purchases.

Plan better

Enjoy 0% interest Easy Purchase Plans, Loan-on-Phone and Balance Transfer at preferential rates.

Live well

• Movie tickets from just AED 20 at VOX cinemas
• Unlimited complimentary access to select airport lounges
• Access to hundreds of buy-1-get-1 offers including spa treatments, travel offers, fine dining and much more

Conditions apply. Save on credit card interest with a low rate of just 1.99% per month on your purchases.

Minimum payments from 3%

Benefit from the lowest minimum monthly payment of just 3% .

Annual membership fee waiver

Enjoy a competitive annual membership fee of only AED 300, which is reversed when you spend AED 24,000 within 12 months.

Conditions apply.

Save on credit card interest with a low rate of just 1.5% per month on your purchases.

Minimum payments from 3%

Benefit from the lowest minimum monthly payment of just 3% .

Annual membership fee waiver

Enjoy a competitive annual membership fee of only AED 300, which is reversed when you spend AED 24,000 within 12 months.

Conditions apply.

Enjoy more financial flexibility with 0% interest Balance Transfers and Quick Cash.

Know more

The Dubai First mobile app lets you stay in control of your credit card.

And life, as well.

Take in your spending at a glance

Pay faster when using your credit card with Apple Pay.

Know moreGoogle Pay is the fast, simple way to pay in millions of places - online, in stores, and more.

Know moreSamsung Pay is a convenient and simple way to make mobile payments with selected Samsung Galaxy phones.

Know moreMake the most of every moment. Dubai First card opens up a world of opportunities that enhance your everyday life, even as you manage your finances like a pro. Enjoy exclusive promotion at VOX cinemas. Get four standard movie tickets every month for only AED 20 at weekends, and 20% discount on food & beverage purchases throughout the year. Know more Book a ride with Careem and enjoy 20% off the first three rides every month. Choose your car and the time, then sit back and enjoy. Know more Download Mastercard ‘Buy 1 Get 1’ mobile app and get access to 900+ offers including spa treatments, travel offers, fine dining and much more. Know more Shop at over 100,000 U.S. retailers, including Apple, Amazon and Ralph Lauren and get fast, reliable, affordable international shipping with MyUS. Know more The Bicester Village Shopping Collection is defined by its luxury brands, charming open-air ‘village’ settings and, not least, exceptional value for money. Know more With over 3,000 different luxury fashion brands, Farfetch offers an unrivalled range of incredible products from the world’s best designers and boutiques. Know more Millions of families and teachers across the globe use Lingokids as a fun learning tool. Know more Download the app nowCleartrip Know more Know more Know moreTerms and conditions Know more Know moreWith greater financial privileges comes greater freedom. The Dubai First Card lets you make the most of the benefits even as you enjoy the good life.

Know moreKnow moreKnow morePay instantly your card balance directly from the mobile app connecting to your bank account through the Central Bank Payment Gateway (UAEPGS). Your balance will be updated instantly.

PAY ONLINE

From UAE Bank account

Pay your Dubai First card bill online from any UAE Bank Account through UAEFTS system. Simply follow these steps: Login to your UAE personal bank account online banking ⇒ Select local UAE Funds transfer ⇒ Enter your Dubai First card number instead of IBAN as a beneficiary and the payment amount ⇒ Proceed with the payment.

Payment will be reflected in your account within 1 working day.

Bank transfer using SWIFT

You can make a payment to your Dubai First card using SWIFT. Please note the following details: Beneficiary Account - 16-digit credit card number Beneficiary Name - Cardholder name Payment Amount - Amount in Dirhams you are paying SWIFT Code - NBADAEAA

PAY BY CASH

First Abu Dhabi Bank Cash Deposit Machines (FAB CDMs)

Effective 6th December 2019, you can pay your Dubai First Credit Card bills by cash at over 130 FAB CDMs across the UAE.

This 24/7 service is quick and reliable. It takes few easy steps: Choose Deposits ⇒ Payments ⇒ Credit Card Payments ⇒ Enter card number manually or insert your card ⇒ Insert your payment amount in cash ⇒ Collect the receipt

Payments through the CDMs are real-time transactions, which means your available limit is updated instantly.

Partner Exchange Houses

Pay your Credit Card bill in cash at any branch of the exchange houses listed below.

• Al Ansari Exchange
• Al Fardan Exchange
• Al Ghurair Exchange
• Redha Al Ansari Exchange

Your payment will be reflected in your credit card account within 2 working days.

PAY BY CHEQUE

Service Desk

Cheque payments can be made at the service desk at any First Abu Dhabi Bank branch on Monday-Thursday and Saturday from 8.00am to 5.00pm, and on Friday from 8.00am to 12.30pm. Alternatively, cheques can be mailed to Dubai First, P.O. Box 52053, Dubai, UAE.

The cheque should be drawn in favour of Dubai First with the card number mentioned on the reverse.It takes 7 working days to process the payment after we receive the cheque.

By Mail

You can mail your cheque to Dubai First, PO Box 52053, Dubai, UAE. The cheque should be drawn in favour of “Dubai First” with the card number mentioned on the reverse.

*It takes 7 working days to process the payment after we receive the cheque.

DISCONTINUED PAYMENT OPTIONS

Discontinued options effective 1st December 2019:

• Payments through Emirates NBD channels including CDMs, BankNet, Mobile app and bank fund transfer
• Webpay - online payment service
• SWIFT transfer to Dubai First accounts with EmiratesNBD and Emirates Islamic
• Standing instructions set prior to December 2019

The cashback program is type of reward points based on a percentage of purchases made with your credit card. Your Cashback Card offers cash back at a value of

5% on supermarket spending including store and online purchases at supermarkets and groceries

5% on fuel

5% on dining including fine dining, fast food and purchases through delivery apps

3% on international purchases

1% on other shopping online, in-app and in-store

0.15% on payments towards government services, insurances, telecom, utilities school fees, transportation and real estate*

How do I earn cashback?

You can earn cashback rewards by using your credit card to make purchases. You can view your earned rate and amount of cashback on the Dubai First mobile app.

How can I redeem my cashback rewards?

Cashback redemption happens instantly through the mobile app upon your request in a few taps. The redeemed cashback amount is credited to your credit card and your balance is adjusted immediately.

*Terms & Conditions and exclusions apply. For details, view click here..

The above Cashback Rewards programme will be applicable from October 2023. For details on how the cashback will be awarded until then, please click here .

1. Activate through the mobile app The sealed envelope in which the card is delivered has instructions on how to activate the card. Scan the QR code, download the Dubai First mobile app and follow the onscreen directions to activate your card and set your PIN.

Or

2. Call the number on the reverse of the card Call our 24/7 contact centre on 600545500 for assistance to activate your card and set your PIN.

3. Activate via SMS Send an SMS to 4743 CACT {space} last 4 digits of your card number {space} 4 digit PIN of your choice. Example: if your card ends with 1234 and your chosen PIN is 1357, text CACT 1234 1357.

How long after activating a credit card can I use it?

You can begin using your Dubai First Card immediately after verifying receipt or activating the card.

Account alerts are notifications about your credit card account – your purchases, due payments, monthly statements or status of your service requests. These alerts, in the form of push notifications, SMS or emails, are received immediately after a transaction or activity on your account. Account alerts differ from emails that we send about our products and services, service messages and special offers.

Do alerts cost me anything?

No, alerts from FAB are free of charge, but message and data rates may apply depending on your telecom provider.

Enjoy the ease and convenience of our SMS Pull services. You can now request services and facilities at the touch of a button. All you need to do is send us a short code through SMS to 4743.

Address change formClosure form Complaint request form Credit card service request form Credit shield and life insurance claim form Demographic change form Missing payment form Transaction dispute form

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Enjoy easy banking with our Virtual Agent

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Get better savings with the Dubai First Cashback card

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Instant rewards on your daily spending

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Your Dubai First mobile journey is just a tap away

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Apply for a balance transfer instantly

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Apply for quick cash instantly

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Book your Easy Purchase Plans instantly

Watch the video Dubai First Save big on Amazon.aeKnow more

50% off entry ticketsKnow more

Save 20% on Dining at Abu Dhabi AirportKnow more

Save 20% on Dining at Abu Dhabi AirportKnow more

Save 20% on Dining at Abu Dhabi AirportKnow more

Save 20% on Dining at Abu Dhabi AirportKnow more

Save 20% on Dining at Abu Dhabi AirportKnow more

Save on car rentals worldwideKnow more

20% off your dining bills Know more

15% off online orders Know more

15% discount on Lulu HypermarketKnow more

Save on dining out with ZomatoKnow more

Save at Cinepolis with your Dubai First cardKnow more

Enjoy an exclusive holiday discount with your Dubai First Mastercard. Know more

Save on treatments with your Dubai First Mastercard.Know more

How do I change or update my mobile number or email address? You can update your mobile number or email address through the Dubai First Mobile app

• From the Home screen, tap the profile icon on the top left corner
• Select the desired option to edit your information such as mobile number, email address and home address

How can I activate my credit card? You can activate your card using our mobile app

• To activate your card, you can either tap on the ‘New’ bubble displayed on the home screen or tap on credit icon on the bottom panel of the screen
• Swipe to find your new card
• Tap on ‘Activate card’
• Enter the last 4 digits of your credit card followed by a 4-digit PIN number of your choice
• Enter the 6-digit OTP sent to your registered mobile number
• Your credit card is activated instantly

How do I access/view/download my credit card e-statement? You can view and download the credit card e-statement in the mobile app

• Tap on the credit card icon on the bottom panel of the screen
• Swipe to find your card
• Select ‘Statements’ option for the displayed credit card

How can I view the outstanding balance on my credit card and check my account details? The available and outstanding balances are displayed on the home screen of your Dubai First Mobile app once you’ve logged in. For complete details of your card account:

• Tap on the credit card icon on the bottom panel
• Swipe to find your card
• Select ‘Credit Card Info’ option for the displayed credit card
• Your credit card details will be displayed

How can I view and redeem my rewards? The home page will display the total rewards earned. Cashback rewards can be redeemed instantly through the mobile app:

• Click on ‘My cashback’ ribbon
• Either clicked on the total redeemable amount as displayed, or enter the amount you wish to redeem
• Click on ‘Continue’ to confirm redemption

Your cashback is redeemed instantly, and the available outstanding balance is updated.

For redemption of miles and points, please call us anytime on 600545500 (within UAE) or +97143528228 (from outside UAE).

How to change my credit card PIN? You can change your PIN through the mobile app

• Tap on the credit card icon on the bottom panel of the screen
• Swipe to find your card
• Tap on ‘Reset PIN’ icon found under your credit card
• Enter your new PIN
• Enter the 6-digit OTP sent to your registered mobile number
• Your PIN is reset instantly

How do I apply for Balance Transfer or Quick Cash on my Dubai First Credit Card? You can apply for Balance Transfer or Quick Cash through our mobile app

• Tap on the ‘Instalments’ icon on the bottom panel of the screen
• Select ‘Balance Transfer’ or ‘Quick Cash’
• Fill in the necessary information including the other bank card or account details
• Choose the plan duration
• Read the ‘Terms and Conditions’ and accept by toggling the button to green
• Tap on ‘Confirm’

How do I apply for an Easy Payment instalment plan on purchase/s transaction made on my Dubai First Credit Card? You can apply for Easy Payment instalment plan through our mobile app

• Tap on the ‘Instalments’ icon on the bottom panel of the screen
• Select ‘Easy Purchase Plan’
• Tap ‘Choose Plan’ below the transaction you want to convert into instalments
• Choose the plan duration
• Read the ‘Terms and Conditions’ and accept by toggling the button to green
• Tap on ‘Confirm’

You can also simply tap on ‘Choose Plan’ below the transaction you want to convert from the ‘Transactions’ on the Home screen. Follow the above steps.

My credit card will soon expire. How do I get my replacement card? Your credit card will be renewed and delivered by courier before your current card expires. If your card has expired and you haven’t received the replacement card, please call us anytime on 600545500 (within UAE) or +97143528228 (from outside UAE).

How can I raise a dispute on my credit card transactions? To raise a dispute, download and complete the forms below and email it to us here.

Credit Card Transaction Dispute Form

Note:

• Complete all information on the form including the dispute reason
• You can dispute the transaction within 60 days from the transaction date
• All forms must be opened with Adobe Reader

How do I block my credit card if lost? In case your card is lost, stolen or you suspect fraudulent activity, first freeze the card through the mobile app and then call us immediately on 04-5068888 (within UAE) or +97143528228 (from outside UAE). To freeze the card instantly:

• Tap on the credit card icon on the bottom panel of the screen
• Swipe to find the compromised card
• Tap on the ‘Freeze’ icon found under your credit card

How can I request for services? For services that are not captured in the service request menu, please call us on 04-5068888 (within UAE) or +97143528228 (from outside UAE).

How to make a payment for my card? You can make payments through the mobile app

• Tap on the credit card icon on the bottom panel of the screen
• Swipe to find your card
• Tap on ‘Pay’
• Select the minimum payment due amount, total payment due amount, or enter an amount of your choice
• Tap ‘Continue’ to proceed to the payment gateway where you can pay with any debit card issued in the UAE

Alternatively, you can make payments online using UAE FTS, by cash through the FAB CDMs, and at select exchange houses. For details, click here.

How can I cancel my credit card? To cancel your Dubai First credit card:

Clear the total outstanding/unbilled interest due on your credit card. Next, contact us anytime on 04-5068888 (within UAE) or +97143528228 (from outside UAE) and request the cancellation.

How does the Virtual Agent work? The Virtual Agent is powered by Artificial Intelligence and it utilises a combination of machine learning and natural language understanding to get a sense of your word choices and infer their intent by examining the context of the call. Its machine learning capabilities become more intuitive the more you interact with it. So go ahead, experience the Virtual Agent that is ready to help you find answers and direct you to the right solutions.

Is the Virtual Agent safe and easy to use? The Virtual Agent uses secure multifactor authentication through voice biometric recognition. You simply call the IVR from your registered mobile number and say, “My voice is my password” to continue conversing with our Virtual Agent.

What Virtual Agent services are available? - Balance enquiry

• PIN change
• Last five transactions information

How do I use the Virtual Agent? Please call our Telephone Banking Services on 04-5068888.

Do I still need to navigate through the IVR menu to use the Virtual Agent? You no longer need to navigate through the menu system to access information within the IVR. You simply need to state the reason for your call and our Virtual Agent will understand and provide you with the solution.

What if I want to hear the information again? At the end of each enquiry, you can ask the Virtual Agent to “Repeat” the information to hear it again before you move on to the next service or enquiry.

Do I need to call back if I want more services? The Virtual Agent can provide you with additional services after completing your original service request. For example, after checking your credit card balance, you can request a statement simply by saying “I need my credit card statement”, then move on to activate your new credit card or block a card on a single call.

What if I want to speak to a human? The Virtual Agent has inbuilt intelligence to understand the nature of the service you require and route to the relevant channel such as self-service or a Customer Service Agent.

Load More The start to your mobile-first experience with the next generation credit card

• Apply for your credit cards instantly.
• Enjoy an easy, seamless and intuitive experience.
• No paperwork. No in-person meetings required.
• All you need is your Emirates ID and IBAN.

Get the app To inquire about products and services found at Dubai First website, contact us by phone or e-mail, and we’ll gladly assist you.

For inquiries 800 33 Existing customers within the UAE 600545500 or international collect call +971 4 352 8228

[email protected]

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